CUSTOMER JOURNEY MAPPING

At ListenUpCX we believe that before undertaking any exercise to evaluate and improve your customer experience offering, it’s essential to understand how customers interact with your business. This is done through customer journey mapping.

A customer journey map is a visual tool that details the experiences of customers that interact with your business from their point of view. This tool is important because it enables you to understand how your customers experience your brand in real life, rather than how you think they experience it. By having a clear understanding your customers, you can deliver a product or service that meets and exceeds their expectations.

At ListenUpCX we help you to create your customer journey map, and work with your business by identifying the areas that are working well, and those that need improvement. No two customer journey maps will are the same, and we’re experts in helping you to identify what steps you need to take to improve your customer experience and service offering.