SERVICE QUALITY MEASUREMENT

ListenUpCX service quality measurement helps to identify how well your business is meeting its customers’ expectations.

A number of different factors can influence a customer’s perception of your business, ranging from the look of your website, shopfront or staff dress right the way through to handling a customer query or complaint. While a number of factors can be assessed through our customer feedback surveys, it can be beneficial to also complete a personal assessment of service quality. This is done through a mystery customer assessment or service quality audit involving a visit to a physical premises to test and sample the product or service first hand. ListenUpCX have trained mystery shoppers who will provide a clear and impartial report on the service provided by your company.

Conctact us today to talk about service quality measurement.