Privacy
General Information:
ListenUpCX (“we”, “our”, and “us”) is committed to protecting and respecting your privacy. Our privacy policy sets out the basis on which any personal data we collect from you, or is provided to us about you, or that we have received from a third party may be processed.
Please read this policy carefully to understand what we define as your personal data and how we will treat it. By visiting this webpage you are accepting and consenting to the practices described in this policy.
This site may contain links to and from other sites and social networks. If you follow a link to any of these websites, please check their privacy policies before you submit any personal data to those websites as they may not be on the same terms as ours and we accept no liability or responsibility for those policies.
Where this policy refers to data protection law it will mean the Data Protection Act 2018 and/or the General Data Protection Regulation (Regulation (EU) 2016/679) as applicable, and all related data protection legislation having effect in the United Kingdom from time to time.
Who we are:
The data controller for this website is Customer Experience Scotland Ltd, trading as ListenUpCX.
For data being processed on behalf of clients we are the data processor and our client is the data controller who provides the purpose of the processing of data which they provide. Occasionally we may also be a joint data controller with our client.
The data protection officer can be reached at hello@listenupcx.com
How we use your information:
The following sections set out why we are processing your information, what information may be collected, the legal basis for and duration of our processing of your information and (if applicable) who your information will be shared with.
Which information do we process and for what purpose?
We process the following information about you:
Information you provide us with. This is information that you give us by completing our surveys. This may include your name, address, email address, phone number, date of birth and gender.
Where information is given that can identify you this is used to provide information and insight that allow our clients to create more efficient and effective products, services or places for their customers or users.
Information we get about you. We collect non-personally identifying information through web browsers and servers. This includes technical information about your visit, such as how you use the pages on our site and how you interact with the pages.
We process information you give us and that is collected for the following purposes:
To fulfil our contractual obligations between us and our clients
To improve our services
To ensure our site is presented in the correct manner for you and for your computer/device.
Information provided by third parties. We may be provided with information, such as your name, address, email address, phone number, date of birth and gender which we have been supplied by third parties from whom you have recently purchased or used goods or services (“our clients”).
We process information we are provided by third parties in order to fulfil our contractual obligation between us to understand and improve the service provided by our clients or to provide insight to them.
What are the grounds for processing your information?
You have given your consent to our client to the processing for the purposes stated above and/or the processing is required for achieving our clients’ interest in receiving your feedback in respect of the goods or services you have used or purchased, or to establish future requirements
Data retention and further processing
We regularly review personal data which we hold, and will delete it as appropriate. We will retain personal data for no longer than is necessary for us to fulfil the purpose for which it was obtained.
Who is your information shared with?
We will share your data only with our client for which the project your personal data is associated with.
We will never sell or share your data without your prior consent.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect our rights, property, or safety, or that of our clients, or others.
Although we do our utmost to protect your data, we cannot guarantee the security of your data transmission to our site and any transmission is at your own risk.
Your Rights
Under data protection legislation, in certain circumstances, you have the following rights:
The right to be informed as to what we do with your information.
The right to withdraw your consent for processing at any time.
The right to access a copy of your information which we hold via a subject access request.
The right to object to processing of your information.
The right to have your information rectified, blocked, erased or destroyed if it is inaccurate.
The right to claim compensation for damages caused by us breaching data protection law.
For further information on your rights under data protection law and how to exercise them, you can contact the Citizens Advice Bureau (www.citizensadvice.org.uk) or the Information Commissioner’s Office (www.ico.org.uk).
Cookies
We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the Site Visitor’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions (see below). With session cookies we are able to ensure that only people who have entered in correct login details are able to use password-protected areas, and only areas that they are authorised to use. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.
When you visit our site, we use cookies to store data on your device. This is so that we can:
Distinguish you from other users of our website.
Helps us to improve our website’s performance and your experience of using our website.
Make it easier and more convenient for you to log in to our site, by storing the username and password on your device.
For ensuring secure login.
In certain surveys under the Account Holder’s direction, to ensure that a survey respondent can’t retake the same survey more than once.
To track referral data and see how you got to our site.
To measure your usage of our services.
Access to Information
You have the right to access information held about you by making a request to us. You may be required to send us proof of your identity, or proof of authority if making the request on behalf of someone else, before we can supply the information to you. Requests should be sent to hello@listenupcx.com.
We will be allowed to charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you, if your request is clearly unfounded or excessive.
Changes to this privacy policy
Any changes we make to our privacy policy in the future will be posted on this page
Complaints
You have the right to complain to us and to the Information Commissioner’s Office if you are unhappy with our response.
Contact
Questions, comments, requests or complaints complaint should be sent to hello@listenupcx.com
ListenUpCX is registered with the Information Commissioner’s Office, registration number ZA563425